Shipping & Returns

Shipping
We ship everywhere in mainland France. Processing time: 1 to 3 business days. Estimated delivery time: 5 to 10 business days depending on the product.

Order Tracking
A tracking number will be sent to you by email as soon as your order is shipped.

1. General Returns and Exchanges
If you are not entirely satisfied with your purchase, you have 14 days from the receipt of your order to request a return or exchange. Items must be returned in their original condition, unworn, and with their packaging.

Exception — Personalized Products
Engraved or personalized jewelry (name, initial, date) cannot be returned or exchanged, except in the case of a proven manufacturing defect.

2. Procedure
Contact us by email at contact@velisandra.com stating your order number, the item concerned, and the reason for your request. Our team will provide you with the necessary instructions, including the return address. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.

3. Refunds
Once the item is received and inspected, the refund will be processed within 2 business days via your original payment method. Original shipping costs are not refunded, except in case of an error on our part or a defective product.

4. Defective Products
If you receive a defective product or if there is an error on our part, please contact us immediately at contact@velisandra.com. We will cover the return shipping costs and arrange a quick refund or exchange.

Contact
For any questions: contact@velisandra.com